Dolibarr is an open-source ERP/CRM widely adopted by businesses of all sizes due to its flexibility, affordability, and numerous features. However, like any complex tool, users may encounter issues or need assistance to make the most of this solution. Fortunately, Dolibarr benefits from a dynamic community and various support channels. Here’s a comprehensive guide on the best tips for getting help with Dolibarr through online communities, Slack, and LinkedIn groups.

1. Community Forums: The Starting Point

Community forums are often the first resource to find answers to your questions about Dolibarr. They are frequented by experienced users, developers, and contributors.

• Where to Find Them?

  • The official Dolibarr forum (https://www.dolibarr.org/forum) is an essential resource. Categorized by themes, it covers technical, functional topics, and installation issues.

  • Local or specialized forums (such as French-speaking ones or those dedicated to specific modules) can also be helpful.

• Tips for Asking Questions:

  1. Be precise: describe the issue, steps to reproduce it, and your environment (Dolibarr version, operating system, etc.).

  2. Search before posting: your question may already have an answer.

• Advantages of Forums:

  • Free and open to everyone.

  • A wealth of information from archived discussions.

2. Slack Groups: Instant Communication

Slack is a real-time communication platform that allows you to chat with experts and other Dolibarr users.

• How to Join?

  • Look for Dolibarr-specific Slack groups online or on the official website.

  • Some Dolibarr communities provide invitations via their forums or web pages.

• Typical Channels on Slack:

  • #support: for technical questions.

  • #modules: to discuss Dolibarr extensions and modules.

  • #general: for general discussions about the ERP.

• Advantages of Slack:

  • Quick responses.

  • Ability to collaborate in real-time with experts.

• Tip: Be active and participate in discussions to get better engagement from members.

3. LinkedIn Groups: Building a Professional Network

LinkedIn is an excellent tool for connecting with professionals using Dolibarr. You’ll find groups dedicated to ERP, CRM, and Dolibarr in particular.

• Groups to Join:

  • Dolibarr ERP & CRM Users: a very active group where members share tips, use cases, and solutions.

  • ERP Open Source: for broader discussions on open-source ERP solutions.

• Why LinkedIn is Useful:

  • Access to experts and consultants.

  • Sharing real-world experiences.

  • Collaboration and outsourcing opportunities.

• Tip: Actively engage by commenting, sharing your problems, and proposing solutions to other members.

4. Social Media: Facebook and Telegram

Although less formal, Facebook and Telegram groups about Dolibarr offer informal discussions and practical advice.

• Examples:

  • Local Facebook groups for French-speaking users.

  • Telegram channels dedicated to open-source ERP discussions.

• Strengths:

  • Easy access via smartphones.

  • Communities that are sometimes more active than forums.

5. Dolibarr Webinars and Events

Dolibarr regularly organizes webinars and events to help its users.

• Webinars: Check announcements on the official website to register.

• Local Events: Participate in Dolibarr meetups or conferences in your area.

6. Consider Paid Support

If your support needs are regular or complex, you can consider subscribing to paid support.

• Available Options:

  • Official Dolibarr partners.

  • Independent specialized consultants.

  • NEXT GESTION, a key player in the field, offers professional support tailored to the needs of businesses. With recognized expertise in Dolibarr, NEXT GESTION assists users in customization, integration, and resolving complex issues.

• Advantages:

  • Priority assistance.

  • Solutions tailored to your needs.

Conclusion

Finding help with Dolibarr is easier than ever, thanks to an active community and numerous support channels. Whether you prefer forums, real-time discussions on Slack, professional networks like LinkedIn, or even paid support, there is a solution that fits your needs. Don’t forget to actively participate in discussions to make the most of these resources and contribute to the richness of the Dolibarr community.